Reference

India legal terms for your account

We keep the legal terms, data rules and contact paths in one place so you can check what applies before you open your account.

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dear8 India legal terms for your account
CONTACT ROUTES

Contact paths for legal requests

If you need help with terms, access or data requests, use the contact paths below and send the message from the email linked to your account.

Email us Send written requests for copies, corrections, access checks or account changes from the email on file. Add enough detail for us to find the record and confirm which rule applies in your state or union territory.
Call support Use the phone path for short legal questions when you want a quick check on access, record handling or how a clause applies. We may still ask for a written follow-up to complete the request.
Chat desk Open chat for simple policy clarifications, then move to email if your request needs proof, signatures or a formal trail. That keeps the request tied to your account and easier to track.
DATA CARE

How we handle records and access

Our handling stays narrow: we collect only the details needed to run the account, answer disputes, verify transfers and meet local law.

Data use

We collect only the details needed to run your account, confirm transfers, answer disputes and meet local law. Access is limited inside our team, and any extra use needs a clear reason tied to the policy.

Cookie settings

Cookie settings help us remember your login state, language choice and consent flags. You can clear them in your browser at any time; some account actions may ask you to set them again.

Account security

We ask for a password that stays private and recommend device locks and two-step checks where offered. If you notice access you did not make, contact us from the email on file.

Record retention

We keep policy records only as long as needed for support, audit, fraud checks or local law. When the retention period ends, we remove or anonymise them under our internal schedule.

Change requests

If you want a copy, correction or deletion request, send it from your registered email with enough detail to identify the record. We respond after checking the rule that applies to your location.

Local access checks

If your state or area has a different rule, we apply that rule first. We do not open access where local law does not permit it, and we may ask for more context before answering.

Legal questions for your account

These answers cover access, data use, cookie settings, retention and contact routes. If a local rule changes the way a clause works for you, we follow the rule that applies in your location and update the answer path through support. When you send a request, write from the email tied to your account so we can find the right record without delay.

The rule that applies depends on your location and local law. If a state or union territory limits access, we follow that rule first and only keep the account open where use is permitted.

We use only the details needed to run the account, confirm transfers, settle disputes and meet legal duties. Access to that data is limited inside our team and reviewed when a request needs action.

Yes. Cookies help remember your login state, language choice and consent settings. You can clear them in your browser, but some account actions may ask you to set them again.

Send the request from the email linked to your account, name the record you want and describe the change. We check the rule for your location before we answer or update anything.

We keep records only for the period needed for support, audits, dispute handling and the rule that applies in your location. After that period, we remove or anonymise them under our schedule.

Use the support paths on this page. Email is the clearest route for written requests, while chat or phone can help with a quick first check before a formal reply.

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